Frequently Asked Questions (FAQ)
General Questions
Q: What is Easy Eats with Chef Eden?
A: Easy Eats with Chef Eden is a meal prep service offering delicious, homemade individual and family-sized meals. Our goal is to provide convenient, nutritious, and flavorful meals to fit your lifestyle.
Q: How does your meal prep service work?
A: Simply choose your meals from our rotating menu, select individual or family-sized portions, and place your order every Wednesday by 5:00 PM. We prepare everything fresh, and you pick up or have it delivered (where available).
Q: Do you offer delivery?
A: Yes, for a minimum of $10 delivery fee. Delivery fee increase varies based on location. Please request delivery when ordering or contact us for details.
Q: Where is pickup located?
A: Pickup is in Jacksonville. Pickup details will be provided after your order is confirmed. Pickup times are scheduled to ensure freshness and convenience.
Food & Ingredients
Q: Do you offer vegetarian, keto, or gluten-free options?
A: Our menu includes detailed descriptions, and we encourage you to review them carefully if you have dietary restrictions. While we do not guarantee vegetarian, keto, gluten-free, or allergen-free meals, some customers with celiac have found that our customizable individual meals can accommodate gluten-free preferences. If you have specific dietary needs, feel free to reach out, and we’ll do our best to help!
Q: Are your meals fresh or frozen?
A: All meals are freshly prepared and refrigerated for maximum freshness. They can be stored in the fridge or frozen if you need them to last longer.
Q: How long do meals last in the fridge?
A: Our meals stay fresh for up to 5 days when properly stored in the refrigerator.
Most cooked foods stay fresh and safe in the refrigerator for 3 to 5 days when stored properly in airtight containers at 40°F (4°C) or below. Here’s a general guideline for different types of foods:
Cooked meats (chicken, beef, pork, etc.) – 3 to 4 days
Seafood – 3 to 4 days
Cooked pasta and grains (rice, quinoa, etc.) – 3 to 5 days
Soups and stews – 3 to 4 days
Cooked vegetables – 3 to 5 days
Egg dishes (quiches, frittatas, boiled eggs, etc.) – 3 to 4 days
For longer storage, freezing is a great option—most cooked meals can last 2 to 3 months in the freezer while maintaining quality. Always check for signs of spoilage, like off smells, slimy texture, or mold, before consuming.
Ordering & Customization
Q: How do I place an order?
A: Orders can be placed directly through our Facebook page or emailed to EasyEatsWithChefEden@gmail.com
Q: Can I customize my meals?
A: We offer some customization options for dietary needs and preferences. If you have special requests, let us know at checkout, and we’ll do our best to accommodate!
Q: What is the portion size for individual and family meals?
A: Individual meals are single servings, while family meals typically serve 4-6 people.
Q: When do I need to place my order?
A: Orders must be placed by Wednesday at 5 PM to be fulfilled for the upcoming week. We recommend ordering early, as availability may be limited.
Q: Do you offer meal subscriptions?
A: Yes! If you'd like to receive the same order each week, we can set up a standing order and submit your payment request every Thursday when invoices are sent out.
Pickup & Delivery
Q: When and where can I pick up my meals?
A: Pickup is available on Sunday between 2:00 PM and 4:00 PM. You will receive pickup details via email or text after ordering.
Q: Do you offer contactless pickup?
A: Yes! Just let us know in advance, and we’ll have your order ready for a quick and easy pickup.
Payments & Policies
Q: What payment methods do you accept?
A: We prefer CashApp, Venmo or PayPal. If you need alternative payment options, please reach out.
Q: What is your refund or cancellation policy?
A: Due to the nature of our business, all sales are final. However, if you experience an issue with your order, please contact us, and we’ll do our best to resolve it.
Q: Can I gift a meal plan to someone else?
A: Absolutely! Our family meals are a thoughtful gift for busy families, new parents, those recovering from illness or surgery, or anyone who could use a delicious, homemade meal.
Still Have Questions?
Feel free to reach out via email or message us directly on social media. We’re happy to help!